Portrait HELL-ovations

They shouldn't call it Portrait Innovations. They should call it House of Portrait HELL! I had the most horrible experience there yesterday (of which I had to call Ron on the way home and vent, b/c who else will listen to my ramblings). We waited for exactly ONE hour. Our appointment was at 2:30 and at 3:30 they were taking us to one of the TWO whole rooms they have. That place should be closed down for the holidays. They have NO business booking as many people as they do with TWO rooms and about ninety eight photographers running around doing SHIT! When we walked in, there wasn't a place to sit.....Kaylee ended up sitting on this wee itty bitty chair with Kara on her lap, while Ryan sat on the floor and Jillian and I squeezed onto a couch with a lady already sitting there with her brood. Caden stood behind the fourteen kids at the lego table hoping to get a glance of one tiny little lego b/c there was NO way he was going to make his way in there even with his bully attitude. And for once, he wasn't going to try! I had pulled the older two out of school at 2:00 for these damned pictures and damnitt, after waiting for an hour, I HAD to have them taken or I would have walked out in the beginning if I had known. Five kids waiting for an hour?? PLEASE! After all the families before us took up to one full hour taking their kids Xmas pics, individual pics, and family pics and then looking at their digital treasures, we got into that room at 3:30 and literally took one minute. I told the guy I didn't have time anymore, take one pose, a few pics and I am done...out of there. Kaylee had been upset with me b/c she had to be back at school for brownies at 3:30. We left out of there at 3:33. They proceeded to tell me that I had to stay and look at the images, that they couldn't keep them on file. When I got to the front, I said to the lady...."Look, I just waited one full hour to have ONE pose taken so I can have a Christmas card, I WILL BE BACK in twenty minutes after I run my daughter to her brownie meeting". The lady just looked at me like I had a gun to her head telling her to "GIVE ME ALL YOUR MONEY". She finally said "Well, ok, if it's only twenty minutes". ARE YOU KIDDING ME? Those people should have been kissing my ass. What ever happened to "the customer is always right?". When I worked at the video store, I could have never acted like that. AND, at the hospital, we GIVE people consolation gifts when THEY threaten OUR lives!! I don't get it.....So, when you get my Christmas card this year, think of my ordeal and remember, it was the only pose I had to choose from. Merry Freaking Christmas!